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Booking Conditions


Provisional Booking

If your desired holiday is available, we shall make a provisional booking over the telephone or by e-mail and this will be valid for one week. If lack of availability prevents us from confirming the exact holiday you request, we will offer an alternative for your consideration. Single bookings are welcome, but cannot be confirmed until the required minimum of two persons per safari is reached. The person making the booking must be at least 18 years of age and must be authorized by all persons on the booking list, if booking on their behalf.

Payment By Credit Card

All payments made using MasterCard or Visa will carry a 2% surcharge and American Express a 3% surcharge All payments made through Bank Transfer are free from any charges.

Booking Form and Deposit

Within the option period, we must receive your signed booking form together with a nonrefundable deposit of £200 per person; otherwise your option will lapse. If you are booking within 60 days of departure, full payment will be required immediately. We have the right to refuse to accept your booking.

Confirmation Invoice

Following receipt of your booking form and deposit, we shall issue you a confirmation invoice showing the balance due for your holiday. A contract will exist when we issue our confirmation invoice. It is your responsibility to check the confirmation invoice carefully and to let us know immediately in the event of any error.

Final Payment

The final balance is due 60 days before departure. Bookings for which full payment is not received when due, will lapse.

Changes to Confirmed Bookings

Once your booking has been confirmed, changes, where possible, will incur an administration fee of £25 per person per change.

Transfers of Bookings

If you wish to transfer your booking to another person, who in our discretion qualifies to participate in the holiday, an administration fee of £25 per person will be charged for the transfer. Cancellation fees will not be charged, provided reasonable notice is given.

Cancellations

Should you wish to cancel your holiday after you have paid in full, this must be confirmed in writing. Such notification will only be deemed to have been given on receipt of your letter, since we can only act on receipt. A cancellation charge will be payable, calculated on the basis set out below. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges from your insurers. In the rare event that we cancel your booking, all monies will immediately be refunded in full, whereupon our liability will cease.

If We Change Your Arrangements
In the unlikely event of us changing your holiday arrangements, such changes are likely to be minor and we will have absolute discretion as to whether or not to notify you. On group holidays we reserve the right to change and substitute hotels, as necessary. If a major change occurs, we shall notify you as soon as reasonably possible if there is time before departure. Provided it does not arise from circumstances amounting to 'force majeure' (see definition below), you will have the choice of either accepting the change of arrangements, taking another available holiday from us or cancelling your holiday and receiving a full refund. If this change occurs after the final balance has been paid, you will also be entitled to compensation of £10 per person (46 to 60 days before departure), £20 per person (15 to 45 days), or £30 per person (0 to 14 days). In the event that we cancel your holiday due to circumstances beyond our control (such as 'force majeure'), we shall offer you an alternative holiday of comparable standard or refund all monies paid. In such cases, we regret that compensation will not be made. 'Force majeure' means unusual and unforeseen circumstances beyond our control, the consequence of which neither we nor our suppliers could reasonably avoid, including, but not limited to, war or threat of war, riots, civil strife, terrorist activity (actual or threatened), acts of God, technical or maintenance problems with transport, changes of schedules or operational decisions of transport providers, industrial disputes, closure or congestion of airports, power failure, natural or nuclear disaster, fire, epidemic or health risk, level of water, or adverse weather conditions.

Price Increases

Once we have accepted payment for your holiday in full, the cost of your holiday cannot be increased. However until then, we reserve the right to increase the price in the event of increases of more than 2% of the holiday price due to adverse exchange rate movements or Government action (such as an increase in VAT). Alternatively, we may change your accommodation to avoid a price increase. If this change exceeds 10% of the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid, except for any insurance premiums and amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the revised invoice. Due to financial commitments made in advance, no refund will be made in the event of Sterling strengthening against the South African Rand.

Flights

The costs of all international and local flights, including airport departure taxes, are excluded from the holiday price. These need to be purchased separately. We cannot be held responsible for missed flights or any other flight delays. Carriage by air is subject to the airline's conditions of carriage and is governed by international convention, which may limit liability in respect of claims for injury, delay and a loss of baggage. In the event of delayed departure, the airline will be responsible for making arrangements for refreshments and, if necessary, overnight accommodation. However, if these delays have led to onward flight connections being missed, the carrier is not responsible for any costs involved or for any unused holiday services, though they will offer a remedy, subject to their conditions of carriage.

Insurance

Please ask at the time of booking if you require Insurance. We will be happy to assist you in your search.

Health Requirements

No compulsory vaccinations are required, but preventative tablets for malaria are strongly recommended, as you will be visiting a Game Park. These can be obtained without prescription from a chemist. You must inform us of any medical problems or disabilities at the time of booking.

Travel Documents

It is your responsibility to ensure that you have all the necessary travel documents in your possession including your air ticket, passport, insurance policy and any medical certificates. British nationals need a British passport with at least two blank pages, valid for 6 months after your return, but do not need a visa for visits to South Africa of less than 90 days.

Our Liability

We have taken every care to ensure the accuracy of the information on our website, we have taken all reasonable steps to ensure that the suppliers of the various services provided to you as part of your holiday are efficient, safe and reputable businesses and comply with the laws and regulations of South Africa, Namibia and Botswana. We will accept liability for matters which arise as a direct result of acts or omissions by us which are negligent and/or a breach of our contractual duty in making arrangements for you, including any acts or omissions by our employees provided that we shall not be liable for any indirect, consequential, special or exemplary damages. Although we have no direct control over the provision of services to you by our suppliers, we will accept liability for any negligent act or omission of our suppliers whilst they are acting within the scope or in the course of their employment to provide any service or arrangements forming part of the holiday that you have booked with us, including any claim involving death, personal injury or illness. Nothing in these conditions shall limit your statutory rights in respect of claims for personal injury or death. In the case of adventure sports, including but not limited to diving, we stand by our acceptance of liability for personal injury or death in accordance with your statutory rights provided that we shall not be liable to the extent that you have contributed to such personal injury or death by your own negligence including failure to follow reasonable instructions. The maximum we will pay for claims is the holiday price, a refund of related expenses and a daily sum of up to £50 per person, to all persons directly affected. The maximum payment will only apply in cases where no enjoyment whatsoever has been derived from your holiday. All other situations will be assessed in accordance with individual circumstances. In respect of carriage by air, sea and rail and the provision of accommodation, our liability in all cases will be limited in accordance with the relevant international conventions. All baggage and personal possessions remain at all times and in all circumstances at your risk.

Your Behaviour

You are expected to take your fellow travellers into consideration. If your behaviour is such that it causes danger, severe distress or annoyance to fellow travellers, or damage to property, we reserve the right to terminate your holiday without further liability.

Golf

A round of golf is defined as 1 x 18 holes, unless stated otherwise. All golf includes a motorised cart, shared by two golfers. Where golf carts are not allowed or not available, we will provide an alternative. All golfers must adhere to the relevant golf club's visitor playing conditions and present a valid handicap certificate if requested. We cannot be held responsible for the actual playing conditions of the course, including changes caused by periodic course maintenance.

Other Specialist Activities

All efforts will be made to include the specialist activities mentioned in an itinerary. However, we cannot be held responsible for adverse weather or other conditions beyond our control. In such circumstances, we shall endeavour to arrange an alternative activity. In the interest of personal safety, you may be required to demonstrate your competence where appropriate and we reserve the right to refuse participation for any reason if it is felt that your participation could compromise your and/or another guest's safety. Personal disclaimers may be required in respect of potentially hazardous activities. No refund or compensation is possible for any unused activities or services provided in the cost of the holiday.

Children

Due to limited availability, no discounts are available for children. Children over the age of 12 years may participate fully in each specialist safari, provided a responsible adult accompanies them. Children under the age of 12 years may participate in the partner programme, where appropriate, provided they are supervised by a responsible adult at all times. Travel Africa Uk Limited cannot be held liable for any acts or omissions of whatever nature in breach of the above.

Complaints

We do our best to give you an enjoyable, trouble free holiday but occasionally even the best-laid plans can go wrong. In the event of a problem whilst you are on holiday, please inform your local host and/or the relevant supplier (e.g. hotel manager) immediately. This will give us the opportunity to investigate and put things right. If the matter cannot be resolved locally, please send details of your complaint to us in writing, within 28 days of your return. We regret that we cannot accept any liability in relation to any complaint in the event that you do not notify us in accordance with this paragraph.

Acceptance of our Conditions

By booking our holiday you accept the foregoing conditions and accept the general information in our current holiday brochure. The person in whose name the booking is made is responsible for ensuring that every member of his party abides by and respects these conditions.



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